FAQ

Ordering & Payment

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) as well as other secure payment options shown at checkout. All transactions are processed in USD through Shopify's SSL-encrypted checkout.

Which currency will I be charged in?

All prices and transactions are in USD. If your card uses another currency, your bank will apply its standard conversion rate.

Can I change or cancel my order?

Orders can be cancelled within 24 hours of being placed, or any time before they are dispatched. Once your order has shipped, cancellation is no longer possible — but you can still return it within 60 days. Contact us as soon as possible at support@nomanstorellc.com.

Shipping & Delivery

How long will it take to receive my order?

Orders are processed within 1–2 business days and typically delivered within 5–7 business days across the United States. You will receive a tracking number by email as soon as your order ships.

Is shipping free?

Yes — standard shipping is free on every US order, with no minimum spend and no hidden fees at checkout.

How do I track my order?

Use our Track Your Order page with your order number and email, or the tracking link in your shipping confirmation email.

Returns & Refunds

What is your return policy?

We offer 60-day returns from the date of delivery on items in their original condition with packaging. See our Refund Policy for full details.

What if my pet does not like it?

That happens, and it is exactly what the 60-day window is for. Contact us and we will refund you or help you find something better suited to your pet.

What if my item arrives damaged?

Email us photos at support@nomanstorellc.com within 48 hours of delivery and we will send a replacement or issue a full refund — your choice.

Still have questions?

Email support@nomanstorellc.com or use the form on our contact page. A real person reads it and replies within 24 hours, Monday to Saturday.