Return & Exchange Centre

Easy returns. No stress.

At Noman Store LLC, your satisfaction is our priority. Every pet is different and not everything works for every animal — if something is not right, we will sort it out.

📋 How to start a return

1. Email us — send a message to support@nomanstorellc.com with the details listed below.
2. We reply — within 1–2 business days with the return address and instructions.
3. Ship it back — post the item to the address we send you.
4. Get refunded — once we receive and inspect the item, your refund is issued to the original payment method. Depending on your bank or card issuer, it can take 1–2 billing cycles to appear on your statement.

✉️ What to include in your email

• Order number — for example #1001
• The email address you used to place the order
• Which item you are returning
• Why — a sentence is enough
• A photo — only needed if the item arrived damaged or faulty

Send it to support@nomanstorellc.com. A real person reads it and replies, usually the same day.

📄 Policy summary

• Return window: items must be returned within 60 days of the delivery date.
• Condition: items must be unused, undamaged, and in their original packaging with tags attached.
• Refund method: refunds are issued to the original payment method. Your bank may take 1–2 billing cycles to show it.
• Exchanges: we arrange free exchanges for defective or incorrect items. Email us and we will handle it.
• Return shipping: if the item is defective, damaged, or we sent the wrong thing, we cover return shipping. For change-of-mind returns, return postage is the customer's responsibility.
• Cancellations: orders can be cancelled within 24 hours of being placed, or any time before dispatch. After dispatch, use the 60-day return window instead.

Full legal detail is in our Refund Policy.